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Food & Beverage Manager

This position is responsible for managing the daily operations of the Food Service Department including midway and catering operations to ensure that budgeted profitability levels are exceeded while offering Park Guests the highest possible quality food & beverage products with exceptional service. This position will oversee the Asst. Food & Beverage Manager who is responsible for warehouse operations and other assigned duties.
  • Daily operation of the Food Service Department, including recruiting, training, scheduling, retention, and discipline of 6-10 Area Supervisors and up to 250 seasonal Team Members.
  • Audit and realign proper food preparation and handling procedures, in compliance with all Health Department, Food Service, and Catering Department policies regarding sanitation.
  • Ensure adequate staffing levels and look for operating efficiencies to reduce labor costs.
  • Maintain in-park equipment and work closely with the Maintenance Department or vendors on issues and develop programs to ensure proper maintenance.
  • Monitor food costs and develop menu items and recipes to achieve budgeted goals.
  • Ensure the safety of all Team Members and Guests by creating department safety initiatives.
  • Develop and monitor capital purchases and construction as required.
  • Prepare annual budgets and financial forecasts.
  • Comply with and ensure team compliance with all company policies.
  • Continually follow up with staff on service techniques.
  • Must be flexible and can handle multiple priorities simultaneously; willingness to maintain a flexible work schedule to meet various demands for multiple concurrent projects.
  • Develop a well-trained Team and ensure that qualified Team Members are available for promotion.
  • Interface with the Finance Department regarding accounts payable and receivable, cash handling and cash control.
  • Demonstrate follow-up, follow-through, and continuous improvement through the proper use of team meetings and team feedback.
  • Perform other incidental and related duties as required and assigned.
  • Must be at least 21 years of age.
  • Must possess a valid driver’s license.
  • High school diploma or equivalent is required.
  • A minimum of 4 years in multi-unit food service/catering management required.
  • Must have a working knowledge of service equipment and operation (grills, fryers, freezer, etc.)
  • Must be professional, energetic, self-motivated, and able to motivate others.
  • Must possess working knowledge of MS Office applications including Word and Excel.
  • Must be able to work a flexible schedule including nights, weekends, and holidays.
  • Must possess strong safety sensitivity.
  • Must have the availability to work all shifts, during normal operating hours.
  • The Food Service Manager will work a minimum of 45+ hours a week during the operating season.
  • Act as Manager on Duty (MOD).
  • Must have the availability to work the entire season, Memorial Day through Labor Day including holidays and weekends with minimal requests for extended periods of time off.
    • Any prior commitments must be addressed before the starting date.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Must be able to walk or stand up to eight hours a shift.
  • Requires occasional kneeling and bending.
  • Requires occasional reaching above shoulder, pushing, and pulling.
  • Requires occasional lifts and carries up to 30 pounds.
  • Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
  • Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
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Wild Waves logo

Aquatics Manager

Position Summary: 
This position is responsible for the daily operation of the Aquatics
department, while maintaining the highest safety and guest service standards on all water attractions and in the general park to foster a fun, safety- conscious environment.
Key Duties and Responsibilities:
  • Responsible for the day-to-day operation of the Aquatics department.
  • Responsible for maintaining a safe environment on the water attractions. Responsible for ensuring that safety checks and adjustments to water chemistry levels are performed to maintain the highest health standards.
  • Responsible for maintaining an active Ellis & Associates Lifeguard Instructor License.
  • Provide First-Responder care to guests and employees as needed.
  • Ensure that all First Aid and Safety equipment are stocked, current and accessible for employees.
  • Work closely with the General Manager and Director of Operations on liability claims resulting from in-park incidents.
  • Ensure that appropriate documentation for in-park incidents is completed by involved departments within the appropriate timeframe.
  • Responsible for ensuring that safety, for both guest and team members, is top priority and enforced throughout the park, by executing preventative safety measures, enforcing rules and regulations implementing monthly safety meetings.
  • Responsible for creating and working within department budgets.
  • Responsible for recruiting, training and supervising seasonal staff.
  • Ensure adequate staffing levels and look for operating efficiencies to reduce labor costs.
  • Ensure that all breaks occur on schedule and are documented to comply with Washington State Labor Laws and park policies.
  • Work closely with Maintenance to decrease downtime and maximize safety within the Water Park.
  • Assist with the preparation, operation and clean up for Fright Fest or other seasonal events
  • Work closely with the Human Resources Department to ensure proper staffing along with compliance of local & federal labor/break laws and company rules/policies
  • Other duties as assigned.

Skills, Requirements, and Qualifications:

  • 3 – 5 years in Aquatics Management, theme park experience preferred.
  • Must be at least 18 years of age
  • Current Ellis & Associates Lifeguard Instructor License or ability to obtain.
  • EMT Certification is a plus.
  • High school diploma or equivalent is required. College degree preferred.
  • Must be professional, energetic, a team player, self-motivated and able to motivate others.
  • Knowledge of MS Office applications required.
  • Must possess strong safety sensitivity.
  • Communicate effectively and appropriately with all guests, co-workers and management.
  • Ability to trouble-shoot problems and present solutions for a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • General math skills including, but not limited to basic algebra, addition, subtraction, multiplication, division and the ability to read measurements.
  • Commitment to company values.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate to high.
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Ocean Breeze logo

Senior Marketing and Sales Rep

The Senior Marketing and Sales Representative is an essential member of a dynamic department that is responsible for maximizing waterpark attendance through group sales and promoting in-park resources. This role will lead the effort of selling and coordinating non-catered and catered groups of 75 or more people, special events and other designated sales categories. This position will help develop and carry out promotional strategies to boost in-park sales and lengthen the guest visit with entertainment. Additionally, this role will assist with launching planned marketing strategies with a concentration in group sales and social media.

This position reports directly to the Director of Marketing and Sales.

Target and provide discounted group rates to clients in the Hampton Roads territory with a focus on catered, non-catered and special event ticket categories
Working with multiple departments, develop and coordinate the programming for in-park music, the digital movie screen, in-park signage and announcements
Field incoming sales inquiries and administer appropriate follow-up which may include phone, email, mail, virtual meetings and in person scenarios
Make prospect calls to client lists and activate accounts
Generate tickets, contracts and appropriate correspondence needed for group sales clients
Maintain the databases, internal spreadsheets and corporate financial records for group events and inquiries
Hands on coordination of large on-site group events
Update group sales report and assist with additional reporting and other analysis, as needed
Assist the Marketing and Sales Director and agency with existing and new social media platform development, maintenance, content creation, monitoring and analysis to enhance the overall marketing and sales strategy
Assist with hiring, training and providing leadership for the department seasonal team
Assist with preparing tasks and projects for the Marketing & Sales Coordinator and seasonal team, related to day-to-day on-site sales and promotions operations.
Assist with the execution of various park-wide events such as season passholder and movie nights
Contribute to the development of both sales, promotional and in-park offerings and packages in keeping with budget guidance and waterpark leadership direction
Special projects as assigned by Director of Marketing and Sales
Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
Ability to recognize problems and to creatively and immediately find solutions.
All duties and responsibilities must be performed according to Ocean Breeze Waterpark policies and procedures

Excellent communicator that can both understand and interpret written and verbal instruction.
Proficient Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint.
Possesses basic understanding of social media practices including the use of mainstream social media platforms.
Basic understanding of event coordination and strong organizational skills.
Experience with client and customer management, communicating sometimes complex ideas to clients and guests, and maintaining effective client, colleague, and guest communications.

Ability to lift up to 25 lbs, team lift for heavier objects
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Ability to work in outdoor conditions
Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, and computer printer.
Position requires sitting, standing and walking with occasional stooping, reaching, kneeling and crouching/ squatting.

Available to work weekdays, seasonal weekends, and in-season holidays

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Ocean Breeze logo

Admissions and Retail Manager

The Admissions and Retail Manager is directly responsible for developing and leading a superior admission and retail department. Under the supervision and guidance of the Operations Director, this role is challenged with ensuring that all transactional aspects of the guest experience when they arrive at the park ticket windows, while they are in the waterpark and when they exit the park are optimized, efficient and exceed standards. As a subset of administration responsibilities, this role will support and assist all department directors in the effort to recruit, retain and train employees.

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